CPBO Spotlight On: Qwest Communications International Inc.
February 15, 2011
In 2002, Qwest Communications International Inc. launched its “Spirit of Service” campaign to emphasize its dedication to customer satisfaction. That same year brought the leadership of Rich Baer as Executive Vice President and General Counsel to Qwest’s legal department. Embracing the new motto, Baer encouraged the department to develop a pro bono program that would allow it to serve the needs of those in the communities in which Qwest employees live and work. In 2003, under Baer’s direction, an enthusiastic group of attorneys formed a Pro Bono Committee led by Associate General Counsel Christie Searls. As first steps, the Committee