More Summer Reading: Harnessing the Power of Feedback Loops
July 14, 2011
We’ve come across an interesting new article that has intriguing implications for law firm pro bono. Harnessing the Power of Feedback Loops in the July issue of Wired explores how we can create subtle reminders that encourage us to do better. The idea of a feedback loop is simple: give people information about their actions in real time, then give them a chance to change those actions, encouraging them to improve their behaviors. A feedback loop involves four stages: 1. Behavior must be measured, captured, and stored. As they say, you can’t change what you don’t measure. This is the