Call Me, Maybe?
August 6, 2013
What phone number do you give to your clients when providing pro bono assistance? And better yet, what email address? Providing pro bono clients effective representation certainly requires accessible and practical levels of communication, which raises the question: Do you use your work or personal contact information? The following graphs from CPBO’s 2012 Benchmarking Survey Report show the percentage of respondent legal departments that permit volunteers to use company letterhead, email accounts, and phone numbers when communicating with pro bono clients: When volunteers are not permitted to use company letterhead, email accounts, or phone numbers, 45% of the time the