Listening to Our Pro Bono Clients
May 21, 2019
“Recommending that law firms seek client feedback has become so commonplace and widespread in the industry that the advice is almost clichéd.” Jim Pagliaro Client relations and client feedback have become standard operating procedures on the business side of large law firms. Does the pro bono program adhere to the same values and follow the same standards? Let’s explore the variety of ways that listening to our pro bono clients can improve our delivery of pro bono services, enhance the professional development of firm attorneys, and have a lasting effect on the individuals and communities served. Assuaging Your Clients’ Fears