Technology and Access to Justice
November 24, 2015
The PBEye is excited to report on an online tool in the U.K. called CourtNav, developed by the Royal Courts of Justice Advice Bureau (RCJ Advice) in partnership with Freshfields Bruckhaus Deringer†. Employing a user-friendly design with simple step-by-step questions, CourtNav helps clients who cannot afford a lawyer complete forms and navigate the court process. RCJ Advice first triages clients by phone to determine whether someone needs face-to-face advice or can be assisted through CourtNav, which has a number of helpful features — it can spot inconsistent answers, identify whether the client qualifies for reduced court fees, and summarize current